Policy key definitions:
- “I”, “our”, “us”, or “we” refer to the business, [Business name & other trading names].
- “you”, “the user” refer to the person(s) using this website.
- GDPR means General Data Protection Act.
- PECR means Privacy & Electronic Communications Regulation.
- ICO means Information Commissioner’s Office.
- Cookies mean small files stored on a user’s computer or device.
Key principles of GDPR:
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control any personal information about you electronically.
- We are exempt from registration in the ICO Data Protection Register because we are only processing personal data for the core business purposes.
- We do not share your information with third parties. / We do share your personal information with third parties and they include; .
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Some cookies are required to enjoy and use the full functionality of this website.
Cookies that we use are;
Server created cookies:
PHPSESSID – this cookie is automatically created when you visit our website, our server uses this to identify your session on our website which is generally used for temporary data storage
Cookies used by our web developers during the creation of our website may include but are not limited to:
Cookies created by our content management platform WordPress may include but are not limited to:
wordpress_[hash] – stores authentication security when you log in to specific areas of our website
wordpress_logged_in_[hash] – indicates to our website that you have logged in
wp-settings-[hash] – stores information about how you may have customised the websites interface
wp-settings-time-[hash] – stores information about how you may have customised the websites interface and when
comment_author_[hash] – stores details submitted when creating a comment so forms can be prefilled etc
comment_author_email_[hash] – stores details submitted when creating a comment so forms can be prefilled etc
comment_author_url_[hash] – stores details submitted when creating a comment so forms can be prefilled etc
Third party cookies, we have no control over these cookies as they are created by third parties:
FONT-AWESOME – creates cookies when you visit our website. Font Awesome provides a list of fast-loading icons used throughout our websites interface.
JQUERY – creates cookies when you visit our website. Jquery provides core functionality to our website for navigation, menus, form validation etc.
TAWK – creates cookies when you visit our website. We use Tawk for our online live chat system.
COLLECT.CHAT – creates cookies when you visit our website. We use collect.chat for our automated live chat system
GOOGLE – creates cookies when you visit our website. We use Google Analytics for visitor tracking and website traffic monitoring, Google Maps to embed interactive maps within our pages and Google Recaptcha to add form security from spambots.
ZOPIM – creates cookies when you visit our website. We use Olark for our online live chat system.
YOUTUBE – creates cookie when you visit our website. These are created when you visit a page with any videos embedded.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Fair & Transparent Privacy Explained
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.
Our EMS provider is; Mailchimp. We hold the following information about you within our EMS system;
- Email address
- I.P address
- Subscription time & date
Resources & further information
- Overview of the GDPR – General Data Protection Regulation
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations 2003
- The Guide to the PECR 2003
- Small business GDPR policy template
Privacy Notice Policy Base: v.4.1 Dec 2018 – Made available without liability by Jamie King, Website management services.